Returns policy.

A sample is a trial purchase: you order it to handle the piece before launching a run. It is therefore neither returned nor exchanged. A mistake on our side or a defect is of course our responsibility.

This translation is provided for information. Only the French version is legally binding. Read the French version

Art. 01
No returns, no exchanges
Samples bought on this site are not taken back and give rise to no exchange or refund, whatever the reason: size, colour, fit or fabric that does not suit. These are exactly the points the sample lets you check before the run.
As sales are reserved for professionals, the right of withdrawal provided for consumers does not apply.
Art. 02
What we cover
Defective item, item different from the one ordered, incomplete or damaged parcel: we replace or refund the item, return costs included.
Art. 03
How to tell us
Email hello@dropshirt.fr within 48 hours of receipt, with the order number and photos of the item and the packaging. We reply within 24 working hours with the steps to follow.
Do not send anything back without our agreement: a parcel returned without prior agreement cannot be processed.
Art. 04
And your sample stays useful
Even if the piece does not suit you, your sample order still counts towards the production deduction, under the conditions set out in the terms of sale. The studio can also point you to another item based on your feedback.

Returns policy.

No returns, no exchanges

What we cover

How to tell us

And your sample stays useful